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CTI SOLUTIONS SOFTWARE

 CTI Solutions author's system is an integrated solution for any company which want to improve contact with clients. It covers all company departments providing functionality typical for CRM/Call Center/Contact Center systems.

You dont have to be typical call center / contact center company to notice advantages of using such a system. Each company having customer service department will appreciate advanteages of out system due to standarization of processing clients, providing all information about client and his contact attempts. 

Software suport many channels of contact with a client: voice call, SMS, email, chat. IVR offer flexible management of incomming calls with build in call recording.

Due to modularity of a system each company can fit the system to their personal needs, using only necessary modules that fit specific needs off their clients.

 
 


EXTEND FUNCTIONALITY OF YOUR GRANDSTREAM UCM IP PBX:

  • Call Recording Management

  • advanced Interactive Voice Response

  • CTI client

  • Contact Center / Call Center

  • Call statistics

  • Wallboard

  • Billing

  • Mobile phones integration (call statistics & call recording)

 



 


Naso CC

Contact Center / call center system

   


Gramma IVR

Interactive Voice Response system

 
   


Anthias STAT

Billing and call statistics system




                   
 


Chromis REC

Call Recording System
(analog/ISDN/VOIP/GSM)

   


Naso CC LITE

Call statistics + CTI client

   


Custom Modifications

Possibility to adopt software for
special needs




 

 

     

 

     

 

 


Integration

Integration with other IT systems
in company

   


Installation

Easy installation & configuration with
Grandstream UCM

   


Web interface

Windows-based and web-based
interfaces




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